What should training for retail workers on workplace violence and crime entail?

Author: Beth P. Zoller, XpertHR Legal Editor

A retail employer should implement training for all employees and supervisors on preventing workplace violence. Employees and supervisors should know how to respond to an act of violence and how to protect themselves should the store experience a theft, robbery or assault. Employees should also be trained to be on the lookout for potentially violent or suspicious individuals and should be required to report them to management and law enforcement where applicable. Further, the employer should instruct all employees regarding the importance of locking delivery doors and the main doors at the end of the day, and following safety procedures for employees entering and exiting the facility through additional doorways. A retail employer should also advise employees about the dangers of working alone, transferring cash alone or going to their vehicles alone at night and require them to take safety precautions.