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How to Monitor Employee Telephone Use

Author: Rhonda Leabo

In the modern world, employers need to make sure that their businesses run as smoothly and efficiently as possible. Whether the workplace is big or small, today's technology makes it possible to keep track of employee work performance like never before. While an employer may have a legitimate business interest in monitoring employee telephone use, it is important to also take into account any expectations of privacy employees may have with respect to telephone use. Employees will often find phone monitoring unduly invasive, and stressful. Thus, employers must weigh their legitimate business interest in monitoring employee activity against the employee expectation of privacy. In order to ensure that such a balance is achieved, employers should follow these steps.