XpertHR Author Law Firms Recognized in BTI Client Service All-Stars 2014

Authors: Tracy Morley and Melissa Burdorf, XpertHR Legal Editors

February 18, 2014

BTI Consulting Group released its Client Service All-Stars Report for 2014, and it is no surprise that several law firms that authored XpertHR's award-winning content made the cut for this prestigious honor.

Among our author firms, Morgan Lewis set a new record on the list by becoming the first law firm to have 10 attorneys named to the Client Service All-Star list in one year. Recently, the firm was ranked fourth on the BTI Client Service A-Team.

"We are pleased that so many of our lawyers representing an array of practices have achieved this exceptional client recognition," said Firm Chair Francis M. Milone. "We work every day to keep excellence and client service as the bedrock of our culture, and it is rewarding to see that effort validated by our clients."

Attorneys on the elite All-Star list, identified through unprompted client feedback, are recognized by corporate counsel as delivering the absolute best client service. Attorneys are not permitted to self-nominate themselves. According to the BTI Client Service All-Stars Report, "The only way to become a BTI Client Service All-Star is for corporate counsel to single out an attorney for a client service performance exceeding all others."

Five attorneys from Littler, one of the most prolific contributors to XpertHR, also made the list of Client All-Stars. This is the seventh appearance for Littler. In a recent press release announcing the distinction, Tom Bender and Jeremy Roth, co-managing directors of the firm said, "We are proud that once again, Littler shareholders are included among this prestigious group of attorneys. Delivering superior client service is Littler's highest priority, and the fact that this recognition is based on the feedback of our clients is a true honor."

In its report, BTI cites the six factors that drive exceptional client service as client focus, innovative thought leader, exceptional understanding of the client's business, legal skills, outsized value and outstanding results.

The following 17 XpertHR author firms made the list. We've included links to their contributed content on XpertHR.