Customer stories

Managing a Myriad of Laws, Rules and Regulations

Despite having a small team, a limited budget, and no access to an attorney—readily-available on retainer—Donna is tasked with staying on top of an evergrowing and constantly shifting array of laws and regulations across multiple jurisdictions on a day-to-day basis. "At least once or twice a week, I have people asking questions that I need to research," she says. XpertHR has significantly expedited that process, not only saving time but relieving the stress of uncertainty when providing answers to what can often be liability-laden questions which ultimately offers her peace of mind.

In addition to ongoing changes impacting minimum wage and overtime requirements, newly emerging areas of potential risk—like various states now legalizing the use of recreational marijuana—mean that Landeck and her team need access to reliable information about how these issues impact the organization, including management decisions, policies, procedures and processes.

Answers to Critical Questions Just a Keystroke—or Call—Away

Landeck and her team are able to quickly turn to XpertHR for reliable answers scrutinized by attorneys from top employment law firms—and edited by an in-house team of legal editors and HR professionals. She particularly values the ease of use of XpertHR's downloadable 50-State Charts—what she calls her "cheat sheets."

"I love the downloadable charts. I never had that before," says Landeck. "I'd have to go to the Department of Labor, or somewhere else to find my information and then piece it all together. This is a one-stop shop that's really helped me in my process. It's much quicker to get the information".

Landeck estimates that she and her part-time staff save about a day a week by having these handy XpertHR tools readily available. And, it's not just the availability, but the reliability of the information that she values.

Landeck has used other HR information services available through top industry providers, but finds the legal power behind XpertHR's resources to be invaluable. In addition, she says, other resources did not prove to be as easy to use to quickly find the information she needs.

"Without access to an attorney, on retainer, this is a good tool to get questions answered and to develop strategy and training to address HR needs," says Landeck. "I don't know how one would manage without either a lawyer or a tool like this."

And, in situations where she doesn't find what she needs as quickly as she'd like to, Landeck knows she can pick up the phone to talk to the XpertHR customer success team or her account manager to point her in the right direction. "I don't take them up on their support often enough, but it's good to know they are around and willing to help," says Landeck.

In addition, Landeck says she uses XpertHR's Topic Alerts in specific states or jurisdictions where she's particularly concerned about staying on top of emerging policies and regulations.

Vetted Training Resource

Organizations rely on their supervisors and managers to act in accordance with policies and laws that impact employee relations and carry risks that could range from employee dissatisfaction to legal liability, lawsuits, claims and judgments that can literally threaten an organization's viability. A recent area of risk: sexual harassment claims which have increased significantly since the emergence of the #MeToo movement.

Landeck says that XpertHR's training resources have helped immeasurably here, allowing her to quickly pull together the information and tools needed to ensure supervisors, managers—and all employees—understand policies and reporting procedures. She's relied on these resources to identify where she's mandated to train and what's required on a state-by-state basis. "I'm in a lot of the states that are very employee-friendly," she says. "New York just got the strictest sexual harassment prevention requirement in the country. These are the things that XpertHR is constantly updating us on which is great."