Popular Questions and Answers
Questions About My Access
- I have forgotten my password
- I have reset my password but have not received an email
- My email address has changed
- How do I change my password?
- If I want to add or remove access to a particular state, how do I do that?
Questions About My Account
- I have an account or renewal query, who should I contact?
- How can I add or swap users on my subscription?
- An XpertHR user has moved on and we want to reallocate the licence
- How can I find out who my Account Manager is?
- How can I request a copy of the invoice?
- How do I change my preferences?
Questions About Brightmine Content
- How can I know what new content is due to be added to XpertHR?
- How do I register for a webinar?
- How can I see what legislation is coming into effect?
- How can I sign up to XpertHR newsletters?
- How do I know if your information is up to date?
- How can I use XpertHR for internal training?
- What state-specific resources do you have?
Questions About How to Access Brightmine Support
- How can I access XpertHR support?
- Can I ask the legal editors for some advice on my current situation?
You can also use the "live chat" function, which is available when you see this icon: 