Leading Practice Guides

Clear, simply written guidance on leading practice in HR and people management.

This resource:

  • Examines and explains the policies and practices used by high-performing organizations to engage their staff, deliver business objectives and outperform the competition.
  • Includes case studies to illustrate the practical application of the proffered guidance.

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Attendance and Leave

  • Attendance Management

    Leading practice guidance discussing the management of attendance, including attendance procedures, attendance review meetings, possible causes of frequent non-attendance and ways of encouraging and promoting attendance.

Compensation and Benefits

Discipline and Termination

  • Handling Discipline

    Leading practice guidance discussing managing disciplinary issues, including disciplinary rules and procedures, setting up disciplinary interviews, the right to be accompanied, warnings, appeals, dismissal and dealing with misconduct that is suspected but not proven.

  • Conducting Disciplinary Interviews

    Leading practice guidance discussing disciplinary interviewing, including setting up and preparing for the interview, questioning techniques, listening skills and deciding the outcome of the interview.

Dispute Resolution

  • Handling Grievances

    Leading practice guidance discussing handling grievances, both formally and informally, and includes information on the structure of a grievance procedure, who should handle grievances, attitudes toward grievances and conducting grievance hearings.

Diversity, Equity and Inclusion

Engagement and Recognition

  • Employee Engagement Surveys

    Leading practice guidance identifying the steps employers should follow to conduct an effective employee engagement survey. It discusses the business case for conducting engagement surveys, their benefit to the organization and how to determine survey scope and design, improve employee response rates and take action on survey results.

  • Employee Recognition

    Leading practice guidance explaining the benefits of implementing an employee recognition program and guiding employers on how to design a day-to-day, informal or formal program and process.

Global Employers

  • Making Long-Term International Assignments Successful

    Leading practice guidance discussing long-term international assignments, including candidate selection, employee communication, relocation assistance and providing support for an employee for his or her return.

Health and Wellbeing

  • Understanding Workplace Mental Health Issues

    Leading practice guidance discussing the issues that employers need to understand to foster a mentally healthy workplace.

  • Supporting Employee Mental Health

    Leading practice guidance discussing how employers can support employees experiencing poor mental health and manage absence and return-to-work issues related to mental health conditions.

  • Stress Management

    Leading practice guidance discussing the business case for investing in employee stress management and explaining how to develop and implement a framework for managing stress.

  • Well-Being

    Leading practice guidance discussing the business case for investing in employee well-being and explaining how to develop and implement a well-being program.

Hiring and Onboarding

HR Strategy and Management

Labor Relations

  • Maintaining a Union-Free Workplace

    Leading practice guidance discussing steps an employer may take to remain union-free, including developing a proactive union-avoidance strategy, identifying employee concerns, training supervisors and engaging in ongoing communications with employees.

Performance and Promotions


Risk Management

Training and Development

  • Professional Development for HR

    Leading practice guidance providing HR professionals with information on professional development opportunities available to them, including earning certifications, networking through professional organizations or social media sites and other professional development tools.

  • Leadership Development

    Leading practice guidance discussing how to deliver effective leadership development. It demonstrates why leadership development is important and addresses key issues to take into account when planning, designing, delivering and evaluating a leadership program.

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