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Exit Interview Dos and Don'ts

Author: Michael C. Jacobson, XpertHR Legal Editor

Exit interviews are one of the most important yet underutilized tools in an HR professional's toolbox. When an employee leaves the organization, whether voluntarily or involuntarily, he or she could provide extremely candid and useful information regarding problematic employment practices that are not apparent or otherwise significant enough to draw the HR professional's attention.

An employer that does not conduct exit interviews may be missing out on this information, together with the opportunity to identify post-employment legal risks. For example, some outgoing employees may sue the company for wrongful termination while others may breach restrictive covenants and bring valuable company information with them to a competitor.