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Handling Difficult Conversations - Supervisor Briefing

Author: Jill Gormley, Strong and Clear Communications


This Supervisor Briefing examines the law and best practices regarding challenging conversations. It covers the following topics:

  1. Communicating Expectations and Work Rules
  2. Performance Appraisals
  3. Disciplinary Actions
  4. Employee Complaints and Investigations
  5. Exit Interviews
  6. Workforce Reductions
  7. Test Yourself