Should an employer interview an employee who makes a complaint of harassment or discrimination and how should this be handled?

Author: William Denham

Yes. An employer should interview a complaining employee as promptly as possible, in a face-to-face setting. The employer should, among other things:

  • Begin by assuring the employee that their complaint is appreciated, is taken seriously, and will be kept as confidential as possible;
  • Take notes that reflect all relevant facts, including who did what, when, where, for how long, and in whose presence; and
  • Tell the reporting employee that the investigation will conclude as promptly as reasonably possible;
  • Assure the employee that the employer will consider interim measures pending the investigation; and
  • Notify the employee that discipline will be imposed in accordance with the employer's policy if the allegations prove to be true.