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Flexible Work: Key Performance Indicators

Author: XpertHR Editorial Team


How does leadership know whether flexible work is helping or harming their workforce? The answer is anything but singular. Flexible work is a practice that impacts several dimensions of an organization's work.

To measure flexible work's impact on the organization, employers must determine which metrics to monitor and how to best collect data and insights to act on. To do this, employers should be aware of which key performance indicators (KPIs) matter most for their flexible work program and their organization.

This guide discusses KPIs that leaders should monitor to determine whether their flexible work program is successful. It should be reviewed together with the other parts of the Flexible Work series: