How to Communicate With Employees Who Have Made Whistleblower Complaints
Page Contents
- Step 1: Assure Confidentiality to the Greatest Extent Possible
- Step 2: Inform Whistleblower of Any Employer Reporting Obligation
- Step 3: Request Confidentiality to the Extent Possible
- Step 4: Inquire Whether Whistleblower Has Shared Complaints With Others
- Step 5: Discuss Policy of Nonretaliation
- Step 6: Explain Investigatory Process
- Step 7: Answer Whistleblower's Questions
- Step 8: Establish Lines of Communication
- Step 9: Set Expectations
- Step 10: Check in Regularly
- Step 11: Document Thoroughly
- Additional Resources
Author: Jill Gormley, Strong and Clear Communications
Whistleblowers are critical to an employer's safe and effective operation, because they illuminate problems in the workplace and among the workforce. If an employer creates a culture in which whistleblowers are empowered to come forward and present their complaints internally, and are protected once they have done so, the employer may avert a possible report to an outside regulatory agency and a resulting enforcement investigation. Part of creating that culture is helping the reporting employee to feel supported, protected and respected while a complaint is being investigated.